|
S.O.S JUMPSTART Program is a trial service program. It's designed for business where response time and service features is not a top priority
|
S.O.S SILVER Program is a one year services contract for Sun & non-desktop products. Time Coverage is 07.30 to 16.30 (Monday to Friday)
|
S.O.S GOLD Program is a one year services contract for Sun & non-desktop products. 24 hours a day and 7 days a week support.
|
 |
 |
SCSI Disk |
Processor |
 |
 |
Memory |
Network Cards |
 |
 |
System Board |
SCSI Cards |
 |
 |
Fibre Cards |
Others |
|
|
 |
|
 |
Save your money and keep your older systems running like new. It’s dedicated to saving your budget and lowering the cost of operating your IT equipments End-of-Life (EOL) Support & maintenance program is designed to services the small to medium-size user with the same basic needs and smaller budgets. |
|
|
|
|
- Workgroup & Enterprise Servers
- Preventive Maintenance
- MTC Activities Records
- Problem Solving
- Reporting & Review
- Service & Helpdesk
- System Documentation
|
|
- PC / Desktop Environment
- Preventive Maintenance
- MTC Activities Records
- Problem Solving
- Reporting & Review
- Service & Helpdesk
|
|
|
|
|
|
|
|
|
|
Incident Handling (24 hours)
|
- Any of calls will be handled
- We will restore the service as quickly as posible
|
|
- Any event which is not a part of the standard operation of service will be processed
|
|
|
|
|
- Any request for change can be managed for delivering an approved change
|
|
- Through configuration detail, we will control the problem & errors
- Errors should be known at once
|
|
|
|
|
- The configuration information will be provided to all other process and IT management
|
|
- We can help client to release hardware / software policies
|
|
|
|
- API & GUI Design
- Data Connectivities
- Software Development
- Data Warehousing
|
- Back Up & Restore
- System Documentation
- Recovering Disaster
- Performance Tuning
|
|
|
|
| |
|
|
|
